Privacy Policy

This policy explains what information Silver Linings Agency, LLC ("Silver Linings Agency," "we," or "us") collects through silverliningsme.com, how we use and share it, and the choices you have.

Information You Give Us

• Care inquiries. When you request a consultation, we collect your name, email address, phone number, the zip code where care is needed, your preferred contact method, who needs care and when, how you plan to pay for care, and anything you tell us about the help you're looking for. Share only what you're comfortable with. We can talk through the details with you directly.
• Caregiver applications. When you apply to work with us, we collect your name, email address, phone number, zip code, certifications, experience, the hours and shifts you're available, whether you have a driver's license and vehicle, how you heard about us, and anything else you include in your message.
• Calls and emails. If you call or email us, we receive the information you choose to share.

Our forms also record the web address of the page you submitted from, which can include information about the link or ad that brought you to our site.

Information Collected Automatically

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how you arrived at our site, your browser and device type, your approximate location, and interactions such as scrolling, clicking links, tapping our phone number, and submitting forms.

When you submit a form, Google Analytics may also collect the email address and phone number you entered in a hashed (encoded) form, which Google uses to help measure how our website and advertising perform.

Like most websites, our site and its hosting provider also receive standard technical information, such as your IP address, when you visit.

Advertising

We may advertise with Google Ads. If you reach our site through one of our ads, Google Ads and Google Analytics record that visit and whether it led to an inquiry, so we can see which ads are working.

To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, manage ad personalization in My Ad Center, and block or delete cookies in your browser settings.

How We Use Your Information

• To respond to your inquiry and arrange a consultation
• To provide and coordinate care services
• To review job applications and contact applicants
• To understand and improve our website and advertising
• To keep business records and meet our legal obligations

How We Share Your Information

We do not sell or rent your personal information. We may share information with employees and service providers as necessary to operate our business, communicate with you, and provide our services, or when required by law.

Our website forms are processed by Formspree, which delivers submissions to us, and our website analytics and advertising are provided by Google, as described above.

If you ask us to contact you by text message, we don't share your mobile phone number with third parties for their marketing purposes.

How Long We Keep Information

We retain information submitted through our website for as long as reasonably necessary to respond to your inquiry, provide requested services, maintain appropriate business records, and meet our legal obligations.

Your Choices

You can ask us to access, correct, or delete the personal information you've submitted by contacting us using the details below. We'll honor requests where we can, while keeping any records we're required to retain.

Children's Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Security

We use reasonable measures to protect the information you submit, but no website or internet transmission is completely secure.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows when it last changed.

Contact Us

Questions or requests about your information can go to:

You can also reach us through our contact page.